contact us

Support Hours

M-F: 8am-6pm PST
Sat: 10am-4pm PST
Sun: Closed

Address

2106 Artesia Blvd #1009 Torrance, CA 90504

Phone & Email:

(323)332-1557
info@ana.io

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We're Here to Help Here Is How To Contact Us

FAQ

Looking for quick answers? Our Knowledge Base covers everything from how to place an order to shipping times and Kratom product info.

ChatBot & Live Support

Need help right now? Start a chat with our AI assistant or connect with a live support agent. Whether it's order help or Kratom questions, we're here to guide you.

Email Us

Have a more detailed question or request? Send us an email and our support team will get back to you as soon as possible with the answers you need.

Your Experience Matters

We take feedback seriously — the good, the bad, and everything in between. Your input helps us refine what we do and strengthen our commitment to quality and trust If something’s off with your order or you’re not satisfied for any reason, reach out. Our team is here to make it right. Happy with your experience? We’d love it if you left a review and shared your thoughts with the community.

We’re Here When You Need Us

Have a question about an order, product, or just need a human to talk to? You’re in the right place. At All Natural Artisan , we don’t believe in phone trees or canned responses. Real people — who actually know our products — handle every message. We aim to respond to all inquiries within 1 business day, because waiting for help shouldn't be part of your experience.

SHIPPING FAQ

Free shipping on orders over $200 go out via USPS ground.

We are proud to announce, we are now offering UPS 2 day shipping. 

We ship via USPS and UPS, both selectable at checkout.

We ship same day as long as payment is received by 4PM EST

  • UPS: Tracking typically updates the same day (though not in real time).

     

  • USPS: Tracking can be delayed or incomplete. Initial scans are often skipped, and updates may not appear until the package hits a destination hub. In many cases, we deliver directly to USPS transport trucks, bypassing the first scan.

If a package shows no tracking activity for 14 days, we’ll send a free replacement.
Please ensure a secure delivery location — we cannot replace orders that show a final delivery scan.

UPS 2-Day is our top recommendation — fast, reliable, and an excellent value

Welcome!

You must be 21+ to purchase Kratom products
You must be 18+ to purchase Botanicals products
You must be 21+ to purchase Vapes products

I am I am not

Remember Me
Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Wisconsin, Connecticut, Utah, Tennessee, Kansas, North Dakota, Massachusetts; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia, Rhode Island. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- Botanicals: We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Merchants may not ship to military bases.

- Vapes: All vaping products sold on this website are intended for adults aged 21 and older. Vapes are banned in the following states: Hawaii, Vermont, Texas Age verification is required at the time of purchase.
 

WAAVE Compliance