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Support Hours
M-F: 8am-6pm PST
Sat: 10am-4pm PST
Sun: Closed
Address
2106 Artesia Blvd #1009 Torrance, CA 90504
Phone & Email:
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We're Here to Help Here Is How To Contact Us
FAQ
Looking for quick answers? Our Knowledge Base covers everything from how to place an order to shipping times and Kratom product info.
ChatBot & Live Support
Need help right now? Start a chat with our AI assistant or connect with a live support agent. Whether it's order help or Kratom questions, we're here to guide you.
Email Us
Have a more detailed question or request? Send us an email and our support team will get back to you as soon as possible with the answers you need.
Your Experience Matters
We take feedback seriously — the good, the bad, and everything in between. Your input helps us refine what we do and strengthen our commitment to quality and trust If something’s off with your order or you’re not satisfied for any reason, reach out. Our team is here to make it right. Happy with your experience? We’d love it if you left a review and shared your thoughts with the community.
We’re Here When You Need Us
Have a question about an order, product, or just need a human to talk to? You’re in the right place. At All Natural Artisan , we don’t believe in phone trees or canned responses. Real people — who actually know our products — handle every message. We aim to respond to all inquiries within 1 business day, because waiting for help shouldn't be part of your experience.
SHIPPING FAQ
Do You Offer Free Shipping?
Free shipping on orders over $200 go out via USPS ground.
We are proud to announce, we are now offering UPS 2 day shipping.
What Shipping Methods Do You Use?
We ship via USPS and UPS, both selectable at checkout.
When Will My Order Ship?
We ship same day as long as payment is received by 4PM EST
When Will Tracking Update?
- UPS: Tracking typically updates the same day (though not in real time).
- USPS: Tracking can be delayed or incomplete. Initial scans are often skipped, and updates may not appear until the package hits a destination hub. In many cases, we deliver directly to USPS transport trucks, bypassing the first scan.
What If My Package Is Lost or Delayed?
If a package shows no tracking activity for 14 days, we’ll send a free replacement.
Please ensure a secure delivery location — we cannot replace orders that show a final delivery scan.
What Is The Best Shipping Method?
UPS 2-Day is our top recommendation — fast, reliable, and an excellent value